How are you able to offer cheaper prices?
Our infrastructure is built on ClickHouse and object storage, enabling us to achieve efficient computation and storage compared to traditional vendors, thus minimizing our costs.
Oh and we don't pay sales people to cold call you endlessly which helps as well.
What happens if I exceed my plan's included storage?
For paid plans, additional data sent over the initial 50GB per month will be charged at $0.40 per GB. Any metrics sent will be charged at $0.40 per 100 metric DPM.
What if I accidentally log too much?
We've been there before and are happy to work with you to waive excess charges due to one-off accidents. (Did you know we're humans too?)
Will I be billed during the trial?
No, we don't collect any payment information during the trial.
How do you define a GB of data?
We count the amount of uncompressed data originally sent to HyperDX, regardless if it's a span, user session or a log message.
How do you define 100 metrics?
A metric DPM is a single metric (ex. CPU, Memory, Number of Requests) that is recorded at 1 data point per minute (DPM). If you have 100 machines reporting CPU and Memory every minute, that would be 200 metric DPM (100 machines * 2 metrics each * 1 data point per minute).
What if I want to report metrics more often than once per minute?
Higher resolution metrics will incur a higher charge. If you had 100 machines reporting CPU and Memory usage every 15 seconds, it would be equivalent to 800 metric DPM (100 machines * 2 metrics each * 4 data points per minute). We recommend tuning metric resolution appropriately.
What if I report metrics less often than once per minute?
Lower resolution metrics will incur a lower charge. If you had 100 machines reporting CPU and Memory usage every 2 minutes, it would be equivalent to 50 metric DPM (100 machines * 2 metrics each * 0.5 data points per minute).
Do you limit based on number of alerts, dashboards or users?
No, the only metric we bill on is the volume of data sent over.